WHY AM I NOT BEING ALLOWED ACCESS TO THE COURT BOOKING SYSTEM ?

There may be several reasons why access to the court booking system has not yet been granted:

1. Membership Verification Pending
Newly registered users will be granted access as a Full, Weekday, Junior, or Junior (Coaching) member only if they appear on the club’s official members list and their fees are fully paid.
👉 In this case, the System Administrator will manually approve and grant access once details are verified.

2. Registered as a Visitor
If you are not a club member but have registered to participate in a public match, you will be classified as a Visitor.
👉 Visitors:

• Cannot create their own bookings
• Can only join public matches
• Must be invited via a link by a registered member

3. Registration Still Being Processed
The System Administrator may not yet have reviewed your registration request.
👉 Access will typically be granted within 3 working days once your registration has been processed.

PS: The registration request is generated automatically when you register. You don’t have to do anything.

WHY AM I NOT RECEIVING MY EMAIL VERIFICATION EMAIL ?

It is possible that the email has been blocked by your email system’s spam filter. Please check your Spam/Junk folder for the message.

The email will be sent from a sender named “no-reply.”

HOW MANY DAYS CAN I BOOK IN ADVANCE ?

The system allows the registered members to book 14 days in advance.

CAN I CANCEL MY BOOKING ?

A confirmed booking may be cancelled as soon as you become aware that it is no longer needed, but no later than 12 hours before the scheduled booking time.

CAN A NON MEMBERS USE THE BOOKING SYSTEM ?

Non-members are allowed to register on the system as a Visitor in order to join a publicly opened match, provided they have been invited by an existing club member.

Once registered, the Visitor will be required to pay the applicable visitor’s fee via the booking application using the built-in Yoco payment service.

✅ Only once the payment has been successfully confirmed, the Visitor will be permitted to join the match.

⚠️ Important:
All Visitors are required to adhere at all times to the club’s code of conduct and dress code, as outlined in the official club rules.

HOW TO MAKE A PUBLIC BOOKING

When a Member creates a booking, they will see a ‘Public‘ checkbox which will allow them to set the number of spaces and the fee for each User Type, you can enter 0 for some user types so they can join for free, etc. The below example shows a Tennis Social Open Day over 3 courts with 12 spaces and a fee of R100 for non-members and free for members.

When other users log in, they will see the booking with an icon showing the booking is public

If they click on the booking they will see how many spaces there are, who’s already joined and how much it is for them to join.

They can Join with a single click and Pay using your configured Payment provider (Zapper or Yoco).

Once they’ve joined they will see the booking card under Your Bookings, these booking cards include a Public tag with the number of spaces filled.